Customer Service

StrataGen customers can take advantage of easy to use tools and services designed to help staff get the most out of ADEPT software that includes “on demand” resources, troubleshooting, training, and consulting.


    Transit industry professionals are available 24/7 to help troubleshoot, configure, and      train customers on all ADEPT software to keep critical business functions running smoothly.


    Get access to the customer knowledgebase which provides detailed information about StrataGen’s ADEPT Software all in one place including:  training videos, product documentation, FAQs and available webinars by topic.

    For access to the customer knowledgebase please contact support.


    Deploying technology to meet critical operational needs takes careful planning and experience.

    StrataGen has 27 years of delivering value and superior service to its customers.  Couple experience with the flexible cloud-based architecture in ADEPT that enables fast, smooth deployments with less IT dependencies and interoperability with legacy systems.

    Our professional services team will dig in to align with the needs of our customer’s right from the beginning and through the final launch so they can go further with intelligent performance.


    StrataGen’s technical team can help with planning the best approach for deploying transit solutions including billing, ADA compliance, systems integration, government reporting requirements and more to help to help get the most of technology investments.


    StrataGen’s cloud-based solutions help agencies take advantage of modern deployment alternatives the opportunity to reshape transit operations for the future.

     At StrataGen Cloud Services are backed by personnel with in-depth transit knowledge and understanding of operations as well as expertise in deploying Cloud Architected Applications that are scalable, affordable and require less IT dependencies.

     ADEPT IQ is HTML 5 based application from front to back with web services and open API’s, can be used cross-platform (Windows or Linux) and are interoperable with 3rd party systems including MDT/IVR.

    ADEPT IQ Cloud-Based Service:

    • Eliminates Downtime
    • Remote access from anywhere
    • Meets compliance requirements
    • Scalable
    • Affordable
    ADEPT System Diagram